Refund policy

Last updated: September 4, 2026

At Everden Toys, we want you to feel confident about your purchase. We offer 30-day returns, full refunds, and free return shipping.

30-day returns

You may request a return within 30 calendar days after your order is delivered. To start a return, email everdentoyssupport@gmail.com with your order number and the item you would like to return. If you cannot find your order number, contact us so we can help locate your purchase.

Free return shipping

We will provide a prepaid return shipping label and return instructions at no cost to you. Please contact us before sending an item back so we can provide the correct return address. Pack the item securely and include its accessories where available. We do not charge a restocking fee or deduct return shipping from your refund.

Full refunds

Once we receive your return, we will promptly issue a full refund of the amount paid for the returned item, including applicable sales tax, to your original payment method and notify you by email. Your bank or payment provider may take additional time to post the refund. If you have questions about a pending refund, contact our support team.

Damaged arrivals

If your item arrives damaged, email everdentoyssupport@gmail.com as soon as possible with your order number and a description of the damage. Please include photos of the item and packaging if possible, and stop using a damaged toy.

We will arrange a replacement at no additional cost, including replacement shipping. If we need the damaged item returned, we will provide a prepaid label. Your option to request a full refund under our 30-day return policy remains available. If a replacement is unavailable, we will offer a full refund.

Questions and your rights

For returns, refunds, or damaged-item support, contact everdentoyssupport@gmail.com. This policy does not limit any rights or remedies you may have under applicable consumer protection laws.